Lifts in hotels play a fundamental role in the guest experience throughout their stay.
Hotel lifts are not just a means of transport between floors, but they directly influence a guest's first impression. A fast, modern and safe lift contributes to a good user experience, while a slow, poorly maintained or long waiting lift can lead to frustration.
In this article, we will explore together the importance of lifts in hotels, their influence on the guest experience, technological and design innovations, the importance of maintenance and current regulations regarding their installation.
Do hotel lifts impact guest experience?
Imagine arriving at your hotel after a long trip, after spending hours at the airport, dragging suitcases, dealing with long waits and looking forward to getting to your hotel room to take off your shoes and take a shower. In the lobby, the reception is fast and efficient, you check in smoothly, they tell you the room number and give you the keys. You have booked a room with a privileged sea view, on the top floor.
You head for the lift, but when you get there, you find a line of people waiting. It takes a few minutes to go down, and when the doors open, you discover that it is completely full of other guests going down to the pool. So you have to wait for the next one. When you finally manage to get into the lift, you discover that it is slow, old, and noisy. It stops at almost every floor, and the air inside is stifling – there is no air conditioning.
At that moment, you feel tired like never before and what should have been the beginning of a relaxing experience, becomes a somewhat uncomfortable and frustrating moment.
Now imagine a completely different scenario. You arrive at the hotel and the lift is modern, fast and spacious. The interior is clean, smells wonderful, plays relaxing music and the temperature inside is ideal. There is enough space for you, your luggage and several other people. The ride up is quick and quiet. You arrive at your room with a positive feeling about the hotel from the first moment.
Needless to say, there is no comparison between the first experience and the second. Lifts in hotels can make or break the guest experience.
An efficient system avoids waiting, frustrations and improves the guest's perception of the hotel, without even having to enter their room. This can make them more predisposed to focus on the positive aspects of the room and not on its defects.
In addition, the role of lifts in hotels is fundamental in ensuring accessibility. A well-designed establishment should ensure that anyone, regardless of their mobility, can move comfortably and without problems throughout its facilities.
Lifts in hotels should be spacious and have accessible buttons and audio systems for people with visual impairments to ensure inclusion of all types of people.
The quality of a hotel lift is not just a technical detail, but a key factor in customer satisfaction and the reputation of the hotel.
Design and technology in hotel lifts
The design of lifts in hotels is not just a question of aesthetics, but a key element in the customer experience.
The lift is a reflection of the hotel's identity
Just as a classic luxury hotel normally opts for materials such as dark wood, polished stainless steel and gold details to give a feeling of exclusivity, another hotel with a more modern and avant-garde design can play with glass panels with panoramic views of the exterior, with LED lights or even interactive digital screens to reinforce its innovative brand image.
Even boutique hotels can personalize their lift experience with special details such as artwork on panels or lighting.
What you need to understand is that every color, every material and every detail influences the guest's experience during their stay at the hotel.
Lighting and ambiance ideas for lifts in hotels
Lift lighting is more important than it may seem at first glance. Light that is too bright or cold can create a feeling of discomfort, while warm or indirect light can transmit comfort and spaciousness.
Some hotels opt for warm LED lights or even ambient lights that change their hue depending on the time of day.
Sound quality also plays a key role. Soft music or ambient sounds will enhance the lift ride, as people will feel more relaxed inside.
Some hotels go further and also incorporate lift aromatization, with light fragrances that reinforce the identity of the hotel and help generate a multi-sensory experience.
As you can see, the design of lifts in hotels goes beyond the physical materials. It is about designing the complete experience. It is an opportunity to create a differentiated environment.
What is the maintenance of lifts in hotels?
Having reviewed the importance of lifts in hotels for the user experience and the importance of their design, lighting and ambiance, we are going to delve a little into the more technical part, which is no less important.
Lift maintenance in hotels is crucial to ensure that they are fully operational 24 hours a day, while the hotel is open.
To avoid possible breakdowns and problems in the hotel, it is ideal to implement a preventive maintenance plan for lifts. This includes: periodic inspections, safety tests and the replacement of worn parts. The objective of preventive maintenance of a lift is precisely to avoid breakdowns. In addition, it also helps to prolong its useful life.
In addition, hotels must ensure that they comply with current safety regulations, which includes the installation of emergency systems such as safety brakes, alarms, communication with the outside world and rescue systems in the event of a power failure.
Is it necessary to install a lift in a hotel?
The current accessibility regulations in Spain state that any newly built hotel must guarantee that at least 50% of its rooms are accessible. For older hotels, there are incentives and aids to help them adapt their facilities.
Although, beyond being a legal requirement, the installation of lifts in hotels is an investment in accessibility, comfort and competitiveness in the sector.
At Eleva Balear we are specialists in lifts
At Eleva Balear, lift operators in Mallorca, we have extensive experience in the installation, modernization and maintenance of lifts in hotels, ensuring efficient and high-quality service.
We know that in the hospitality industry, every detail counts to improve the guest experience, so we work with cutting-edge technology to ensure optimal and safe operation.
We carry out preventive maintenance of lifts in hotels throughout Mallorca, from small facilities to large hotel chains.
If your hotel needs to modernize its lift system, improve its efficiency or comply with accessibility regulations, contact us today. We are lift specialists in the Balearic Islands.
